Returns and complaints

Collection point for returns

Have you purchased goods from our e-shop and they do not meet your expectations? No problem, you have the right to return the goods within 14 days from the date you received them.Simply fill out this form and send it together with the goods to the following address:

elem6 s.r.o. - Areál Poldi - Comp alfa
Průmyslová 274
272 01 Kladno, Czech Republic

Collection points for complaints

COMPLAINTS FOR ELECTROMOBILITY

To order warranty or post-warranty service for LAMAX ELECTROMOBILITY products (scooters, quads, motorbikes), click HERE.

Authorized service
Voltride s.r.o. (Max Blinker)
Email: elem6@maxblinker.com


COMPLAINTS FOR OTHER ELECTRONICS

Please send your complaint together with the filled RMA form to the following address:

Collection points for complaints

Please send your complaint together with the filled RMA form to the following address:

Czech Republic

Address for sending complaints

BELS cz
Černoleská 482
256 01 Benešov
E-mail: benesov@bels.cz
Otevírací doba:
Po - Pá: 7:30 - 16:30

Collection point

BELS cz
Nuselská 307/110
140 00 Praha 4
E-mail: praha@bels.cz
Otevírací doba:
Po - Čt: 9:00 – 18:00
Pá: 9:00 – 17:00

We recommend that you send your complaint directly to the service, as we are able to handle the vast majority of warranty repairs within 5 days of receiving it.

For more information regarding the status of your claim or out-of-warranty repairs, you can contact service directly at the following email address: benesov@bels.cz.

Complete Return and Refund policy can be found here.

LAMAX ELECTRONICS

LAMAX brings technology that matches your style. It’s a way of living #ToTheMAX — with more sound, more movement, and more fun. We believe in honest quality and smart innovation without empty promises, whether you’re a young ace, an adult with a young spirit, or an adventurer at any age. In our logo, we carry the letter A — ALFA. It stands for number one, a star, and a state of flow where everything just works: a symbol of the courage to be first and to push boundaries. In short, ALFA stands for Activity, Lifestyle, Fun, and Accessibility — four values we build into everything we do. We develop our products with the community, test them thoroughly, and manufacture them without compromise, so they truly serve you every day — #ToTheMAX.